How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.
Please speak with your nurse leader if you have any questions or concerns about your care. If your issue is still not resolved, contact a Patient Advocate at
610-327-7431. You also have the right to file your complaint with either:
Pennsylvania Department of Health
Room 526, Health and Welfare Bldg.
625 Forster St.
Harrisburg, PA 17120
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:
If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our Ethics Committee can help your team of support people make difficult decisions. For help, contact Case Management at 610-327-7140.
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at:
Medicare – Care Compare, which uses HCAHPS results and other data: medicare.gov/care-compare
You can also find information on hospitals at:
The Joint Commission: qualitycheck.org
Pennsylvania Department of Health: health.pa.gov
We want you to be satisfied with your care. To help, speak up if we can …
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