Patient Guide 

Key Information for Your Stay


Notice of Nondiscrimination

Notice of Nondiscrimination

We're Here to Help You

Pottstown Hospital complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex (including pregnancy, sexual orientation and gender identity). Pottstown Hospital does not exclude people or treat them differently because of race, color, national origin, age, disability or sex (including pregnancy, sexual orientation and gender identity).

Pottstown Hospital:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:


  • qualified sign language interpreters
  • written information in other formats (large print, audio, accessible electronic formats and other formats)

 

Provides free language services to people whose primary language is not English, such as:


  • qualified interpreters (available through CyraCom)
  • information written in other languages

 

If you need these services, contact your healthcare team.


If you believe that Pottstown Hospital has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex (including pregnancy, sexual orientation and gender identity), you can file a grievance with: Wanda Hunsberger, Civil Rights Coordinator, 1600 E. High St., Pottstown, PA 19464, phone:
610-327-7697, fax: 610-327-7432. If you need help filing a grievance, Wanda Hunsberger, Civil Rights Coordinator, is available to help you.

Civil Rights Complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or email at:


Centralized Case Management Operations

U.S. Department of Health and Human Services

200 Independence Ave. SW

Room 509F, HHH Bldg.

Washington, D.C. 20201

OCRComplaint@hhs.gov  


Complaint forms are available at hhs.gov/ocr/complaints/index.html

English

ATTENTION: If you speak [insert language], language assistance services, free of charge, are available to you. Call 1-610-327-7000 (TTY: 1-610-327-2028).


Spanish

ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-610-327-7000 (TTY: 1-610-327-2028).


Chinese

注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電  1-610-327-7000(TTY: 1-610-327-2028)。


Vietnamese

CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-610-327-7000 (TTY: 1-610-327-2028).


Russian

ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-610-327-7000 (телетайп: 1-610-327-2028).


Pennsylvania Dutch

Wann du Deitsch (Pennsylvania German/Dutch) schwetzscht, kannscht du mitaus Koschte ebber gricke, ass dihr helft mit die englisch  Schprooch. Ruf selli Nummer uff: Call 1-610-327-7000 (TTY: 1-610-327-2028).


Korean

주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-610-327-7000 (TTY: 1-610-327-2028) 번으로 전화해 주십시오.


Italian

ATTENZIONE: In caso la lingua parlata sia l’italiano, sono disponibili servizi di assistenza linguistica gratuiti.  Chiamare il numero 1-610-327-7000 (TTY: 1-610-327-2028).


Arabic

ملحوظة: إذا كنت تتحدث العربية، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان.  اتصل برقم

1-610-327-7000 (رقم هاتف الصم والبكم:

 1-610-327-2028).


French

ATTENTION: Si vous parlez français, des services d’aide linguistique vous sont proposés gratuitement. Appelez le 1-610-327-7000 (ATS: 1-610-327-2028).


German

ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-610-327-7000 (TTY: 1-610-327-2028).


Gujarati

સચના: જો તમે ગ ુ જરાતી બોલતા હો, તો ન ુ િ:શલ્ક ભાષા સહાય સેવાઓ તમારા માટ ુ ે ઉપલબ્ધ છે. ફોન કરો 1-610-327-7000 (TTY: 1-610-327-2028).


Polish

UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-610-327-7000 (TTY: 1-610-327-2028).


French Creole

ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-610-327-7000 (TTY: 1-610-327-2028).


Cambodian

ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មរ, សវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។ ចូរ ទូរស័ព្ទ 1-610-327-7000 (TTY: 1-610-327-2028)។


Portuguese

ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-610-327-7000 (TTY: 1-610-327-2028).

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